Privacy Policy
Effective Date: [2025-01-01] | Last Updated: [2025-01-28]
1. Introduction
Palmyrah Resort ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal details you provide while using our services, including bookings, water sports, food services, and tourism activities.
2. Information We Collect
We may collect the following personal information:
- Personal Details: Name, email address, phone number, date of birth, nationality, and address.
- Booking Information: Details related to room reservations, event bookings, and other services.
- Payment Information: Credit/debit card details, billing address, and transaction history.
- Preferences: Dietary preferences, room requirements, and special requests.
- Activity Data: Participation in water sports, tours, and other activities offered by the resort.
- Device Information: IP address, browser type, and operating system when you visit our website.
3. How We Use Your Information
We use the information you provide for the following purposes:
- To process bookings and payments.
- To personalize your experience, including room setups and dietary needs.
- To communicate updates, confirmations, or promotional offers.
- To ensure safety during water sports and other activities.
- To comply with legal and regulatory requirements.
4. Sharing Your Information
We may share your information with:
- Third-Party Service Providers: For payment processing, water sports coordination, and tour organization.
- Legal Authorities: When required by law or to protect our legal interests.
5. Data Security
We implement industry-standard security measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee complete security.
6. Cookies
Our website uses cookies to improve user experience and analyze website traffic. By using our website, you consent to our use of cookies.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccuracies in your data.
- Request deletion of your personal data (subject to legal and contractual obligations).
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: mail@vss.lk
- Phone: +94 77 606 1973
- Address: Jaffna-Point Pedro Rd, Chulipuram 40299, Sri Lanka